Legal Notice Pursuant to the Act on Specified Commercial Transactions
Last Updated: January 1, 2025
Name of Business Operator
AGENCIA Inc.
Name of Representative
Jean Pierre, Representative Director
Address
Urban Net Nagoya Nexta Building 4F,
1-1-1 Higashisakura, Higashi-ku, Nagoya, Aichi Prefecture, Japan
ZIP Code: 461-0005
Contact Information
- Email: support@agencia.co.jp
- Phone Number:052-211-7676 (* We do not provide technical support by phone.)
Product/Service Pricing
- The usage fees and any optional fees for 360°Bike are displayed on our official website (https://www.360.bike, etc.) by plan and feature.
- Each product or service price will be shown on the applicable page.
Additional Costs (Beyond Product/Service Fees)
- Consumption tax (if not already included in the displayed price)
- Bank transfer fees, if you choose bank transfer
- Convenience store payment fees, if you choose convenience store payment
- Any internet or telecommunications costs incurred by Users for accessing the Service
Payment Methods
- Credit Card
- Bank Transfer (within Japan only)
- Convenience Store Payment (within Japan only)
Additional Fees Beyond the Product Price
- Consumption tax (unless the displayed price includes consumption tax)
- Bank transfer fees for payments made via bank transfer
- Convenience store payment fees for payments made via convenience stores
- Other costs incurred by the user for communication lines or internet connection fees are to be borne by the customer.
Payment Deadlines
- Credit Card: Billed according to your credit card company’s schedule.
- Bank Transfer/Convenience Store Payment: Pay by the due date specified in our payment instructions or invoice.
Service Provision (Timing of Service Delivery)
- Service usage begins immediately upon successful account registration and confirmation of payment.
- For corporate plans or other contract-based arrangements, usage begins on the contract start date specified in the relevant contract or estimate.
Returns and Cancellations
- Our service is delivered in a SaaS (online) format. Due to its nature, no refunds or returns are accepted once the service has started.
- Mid-term cancellation is not permitted during the contract period. If you choose to cancel during your contract period, no fees will be refunded.
- For more details, please refer to the relevant sections (“Contract Period and Mid-term Cancellation,” etc.) in our 360°Bike Terms of Service.
System Requirements
- You must have an internet connection and devices/browsers that meet Agencia’s recommended requirements. Please refer to our website for up-to-date information on recommended environments.
Handling of Service Defects
- If you encounter service outages or technical issues, please contact our support team (support@agencia.co.jp) promptly.
- We will address such issues within the scope and limitations set forth in our 360°Bike Terms of Service. We disclaim responsibility, as permitted by our Terms, for service interruptions, data loss, or other events as described in the Terms of Service.
Other
- For details on how we handle data privacy and disassociate ourselves from anti-social forces, please refer to our Terms of Service and Privacy Policy.
- The content herein may be updated without prior notice. Please always check our website for the latest information.
Contact for Inquiries
AGENCIA Inc.
Customer Support Department
Urban Net Nagoya Nexta Building 4F
1-1-1 Higashisakura, Higashi-ku, Nagoya, Aichi Prefecture, Japan
Email: support@agencia.co.jp
Business Hours: 10:00 – 17:00 (JST, weekdays)